Refund policy

Return & Refund Policy

Last Updated: [DATE]

At RozKart, we want you to feel confident every time you shop with us. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when you can request a return, replacement, exchange, or refund and how the process works.

1. Return Eligibility

You may be eligible to return a product if:

You received the wrong product.
The product arrived damaged.
The product is defective or does not function as reasonably expected.
The product is materially different from its description.
The product meets any additional return conditions specified on the product page.

To be eligible for a return, the product should generally:

Be unused and in its original condition, where applicable.
Include its original packaging, tags, accessories, manuals, or other included items where applicable.
Not show signs of misuse, intentional damage, or excessive wear.
Be accompanied by your order number or proof of purchase.

Certain products may have different return requirements because of their nature.

2. Return Timeframe

Return requests must generally be submitted within:

1 days of receiving your order.

To start a return, contact us at:

nextoryproduction@gmail.com

Please include:

Your order number
Product name
Reason for the return
Photos or videos, if applicable
Any other information reasonably required to evaluate the request

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

3. How to Request a Return

To request a return:

Step 1: Contact us at nextoryproduction@gmail.com within 24 hours of receiving your order.

Step 2: Provide your order number and explain the reason for the return.

Step 3: If requested, provide clear photographs or videos showing the product and the issue.

Step 4: Our team will review your request and let you know whether the return is approved.

Step 5: If approved, we will provide return instructions, including the return address or applicable return-shipping process.

Please do not send products back without receiving return instructions from us first.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at nextoryproduction@gmail.com as soon as reasonably possible.

For faster assistance, please provide:

Order number
Photos of the product
Photos of the packaging
A brief description of the issue
Video evidence where reasonably necessary, particularly for products that require demonstration of a defect

After reviewing the issue, we may offer an appropriate solution, which may include:

Replacement
Exchange
Repair, where applicable
Refund

We will handle genuine damaged or defective-product claims fairly and in accordance with applicable law.

5. Wrong Product or Missing Items

If you receive a product different from what you ordered, or an item/component is missing from your package, please contact us at nextoryproduction@gmail.com

Please provide your order number and photographs of the received product and packaging where possible.

After verification, we may provide a replacement, missing item, exchange, or refund as appropriate.

6. Refunds

If your return is approved and a refund is applicable, we will initiate the refund after the returned product has been received and inspected, where inspection is required.

Refunds will generally be issued through the original payment method where practical.

Refund Processing Time: 7-14 Days

Please note that once we initiate a refund, your bank, card issuer, UPI provider, payment gateway, or other financial institution may require additional time to credit the funds to your account.

The actual time for funds to appear may therefore vary.

7. Partial Refunds

In certain circumstances, a partial refund may be offered where permitted and appropriate, such as where:

Only part of an order is affected.
A product has a minor issue that does not justify a full return.
A product is returned with missing accessories or packaging, where applicable.
Other circumstances justify a partial adjustment.

Any applicable partial-refund amount will be communicated to you before the refund is processed.

8. Exchanges and Replacements

Where available, we may offer an exchange or replacement instead of a refund.

An exchange may be available for:

Damaged products
Defective products
Incorrect products
Other eligible reasons specified by RozKart

Exchange availability depends on product availability.

If the requested replacement is unavailable, we may offer another appropriate remedy, such as a refund.

9. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If the return is due to a product being damaged, defective, or incorrectly supplied by us, RozKart will generally bear the reasonable return-shipping cost, subject to verification and applicable law.

Change of Mind / Other Eligible Returns

For returns requested for reasons other than a fault, defect, damage, or error on our part:

Return Shipping Cost: [CUSTOMER / ROZKART / AS APPLICABLE]

Any applicable return-shipping charges will be communicated before the return is processed.

10. Non-Returnable Items

For safety, hygiene, customization, or other legitimate reasons, certain products may not be eligible for return.

Depending on the products we sell, non-returnable items may include:

Personalized or customized products
Perishable products
Products that cannot reasonably be returned for hygiene reasons after opening or use
Intimate or personal-use products where applicable
Gift cards
Downloadable/digital products
Products specifically marked as non-returnable on their product page
Items excluded from return under applicable law

Important: A product will not be treated as non-returnable where applicable law gives the customer a mandatory right or remedy that cannot legally be excluded.

11. Products Damaged Due to Misuse

Returns or refunds may not be approved where the issue resulted from:

Accidental damage after delivery
Improper use
Failure to follow product instructions
Unauthorized modifications or repairs
Normal wear and tear
Negligence
Damage caused after delivery by the customer or another person

This does not affect any rights or remedies that cannot legally be excluded.

12. Return Inspection

When a return is received, we may inspect the product to verify:

The reason for the return
Product condition
Whether the reported defect or damage exists
Whether the returned product corresponds to the original order

We aim to complete inspections as promptly as reasonably possible.

If a return does not meet the applicable eligibility requirements, we may contact you with the available options.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [EMAIL ADDRESS].

Cancellation may be possible before the order has been processed or shipped, subject to our ability to stop fulfillment and applicable law.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

Any refund resulting from an approved cancellation will be processed in accordance with the applicable payment and refund procedures.

14. Refunds for Unsuccessful Delivery

If an order cannot be delivered because of circumstances attributable to the customer, such as:

Incorrect address
Incomplete address
Incorrect contact details
Repeated failure to accept delivery
Refusal to receive the package

the order may be returned to us by the courier.

Any refund or re-shipping option in such circumstances will be determined according to the applicable order and shipping conditions, subject to applicable law.

15. Sale and Promotional Items

Products purchased during sales or promotional campaigns may be subject to specific return conditions stated on the product page or at checkout.

Unless specifically stated otherwise, sale items remain subject to applicable consumer rights and the terms of this Return & Refund Policy.

16. Gift Orders

If a product was purchased as a gift, return or refund eligibility remains subject to the same applicable return conditions.

Where a refund is issued, it may generally be returned to the original payment method used for the purchase, unless another legally permissible arrangement is agreed.

17. No Unauthorized Returns

Please do not ship products to us without first contacting [EMAIL ADDRESS] and receiving return instructions.

Unsolicited packages may be difficult to identify and process and may result in delays.

18. Customer Support

If you have questions about a return, exchange, damaged product, or refund, please contact us:

RozKart

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

When contacting us, please include your order number whenever possible.

19. Consumer Rights

This policy is intended to provide a clear and fair return process and does not limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

Nothing in this policy is intended to waive, restrict, or replace any mandatory rights available to customers under applicable laws and regulations.