Shipping policy

Shipping Policy

Last Updated: [DATE]

At RozKart, we work to make your shopping experience simple and convenient from the moment you place your order until it reaches your doorstep.

Please read the following Shipping Policy to understand our order processing, delivery timeframes, shipping charges, tracking process, and what to do if you experience a delivery issue.

1. Shipping Methods

We currently offer the following shipping options:

Standard Shipping
Delivery timeframe: 10–15 BUSINESS DAYS

Express Shipping
Delivery timeframe: [EXPRESS DELIVERY TIMEFRAME]

Available shipping methods may vary depending on your delivery location, product availability, and courier service.

The available options and applicable charges will be displayed during checkout.

2. Order Processing Time

Orders generally require PROCESSING TIME to be prepared and handed over to our shipping partner.

Processing time may vary depending on:

Product availability
Order volume
Payment verification
Weekends and public holidays
Product-specific handling requirements

Please note that the processing time is separate from the shipping/delivery time.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

3. Delivery Timeframes

Our estimated delivery timeframe is:

10–15 BUSINESS DAYS

Delivery estimates begin after your order has been processed and shipped, unless otherwise stated at checkout.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary based on your location, courier operations, weather, holidays, and other circumstances beyond our reasonable control.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

Shipping charges depend on factors such as your location, order size, product type, and selected shipping method.

Standard Shipping: SHIPPING COST

Express Shipping: [EXPRESS SHIPPING COST]

The final shipping charge applicable to your order will be displayed during checkout before you complete your purchase.

If we offer free shipping on selected products or orders above a certain value, the applicable eligibility requirements will be clearly stated on the website or during checkout.

5. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

You may receive your tracking details by:

Email
SMS
WhatsApp
Your RozKart account
Other available communication methods

You can use the tracking information to check the status and estimated progress of your shipment.

Please allow [TRACKING ACTIVATION TIME] after receiving your tracking details for the courier's tracking system to begin showing updates.

6. Delivery Address

Please make sure that your shipping address, phone number, and other delivery information are accurate and complete before placing your order.

RozKart may not be responsible for delivery problems caused by:

Incorrect addresses
Incomplete addresses
Incorrect PIN codes
Incorrect phone numbers
Failure to respond to courier calls
Failure to receive the package
Other information incorrectly provided by the customer

If you notice an error in your delivery information immediately after placing an order, contact us at:

nextoryproduction@gmail.com

We will try to assist you, but changes cannot always be guaranteed once an order has been processed or shipped.

7. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their policies.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the shipment, the courier may return the package to us.

Additional shipping or re-delivery charges may apply where permitted and where the failed delivery was caused by information or actions attributable to the customer.

8. Delays and Unexpected Circumstances

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur.

Possible causes include:

Severe weather
Natural disasters
Public holidays
High order volumes
Courier delays
Transportation problems
Strikes or disruptions
Government restrictions
Incorrect delivery information
Remote-location delivery challenges
Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact us at nextoryproduction@gmail.com with your order number.

We will work with the relevant shipping partner to investigate the shipment and provide you with available information.

9. Lost, Damaged, or Incorrect Deliveries

If your package arrives damaged, appears to have been tampered with, or contains an incorrect product, please contact us as soon as reasonably possible at:

nextoryproduction@gmail.com

Please provide:

Order number
Description of the issue
Photographs of the package/product, where applicable
Any other information reasonably requested by our support team

We may investigate the issue with our shipping partner and, where appropriate, offer a replacement, refund, or other applicable remedy in accordance with our Return & Refund Policy and applicable law.

10. Missing or Marked-as-Delivered Orders

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly.

We may ask you to:

Check with family members, neighbors, building security, or reception.
Verify the delivery address.
Contact us with your order number.
Provide any relevant information requested by our support team.

We may contact the courier to investigate the delivery status.

11. International Shipping

[CHOOSE ONE]

Option A — If you do NOT offer international shipping:

RozKart currently ships only within India. We do not currently offer international shipping.

Option B — If you DO offer international shipping:

RozKart offers international shipping to selected countries. International shipping availability, costs, delivery estimates, and applicable restrictions will be displayed at checkout where available.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Such charges are generally not included in the product or shipping price unless specifically stated at checkout.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

International deliveries may also take longer than the estimated timeframe due to customs processing and local delivery conditions.

12. Shipping Restrictions

Certain products may have shipping restrictions due to their size, nature, destination, courier requirements, or applicable laws.

If we are unable to ship an item to your selected address, we may contact you and provide an alternative solution or cancel the affected portion of the order and process an applicable refund.

13. Multiple Products in One Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, and shipping arrangements.

If products are shipped separately, you may receive separate tracking information.

You will not necessarily be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise stated at checkout.

14. Contact Us

If you have questions about shipping, delivery, tracking, or a delayed order, please contact us:

RozKart

Email: nextoryproduction@gmail.com

Business Address:
[BUSINESS ADDRESS]

Phone:
[PHONE NUMBER]

Website:
[STORE WEBSITE URL]

When contacting us about an order, please include your order number so that we can assist you more quickly.

15. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, delivery partners, business practices, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Thank you for choosing RozKart.

Roz Ki Zaroorat, Ek Hi Kart.