Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to RozKart. These Terms of Service (“Terms”) govern your access to and use of the RozKart website, including your purchase of products and use of our related services.

By accessing our website, creating an account, placing an order, or purchasing products from RozKart, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About RozKart

This website is operated by RozKart.

Email: nextoryproduction@gmail.com
Business Address: [BUSINESS ADDRESS]
Website: [STORE WEBSITE URL]

RozKart is an online e-commerce store offering a range of products to customers in India.

2. Account Terms

You may be required to provide certain information to create an account or complete a purchase.

You agree to:

Provide accurate, current, and complete information.
Keep your account information updated.
Maintain the confidentiality of your account credentials.
Notify us if you believe your account has been accessed without authorization.
Be responsible for activity carried out through your account.

You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through our website.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

Product colors may appear slightly different depending on your device or screen.
Packaging may vary from product images.
Manufacturers may make changes to product specifications or packaging.
Minor differences between product images and the delivered product may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

If a material error affects an order you have placed, we may contact you before fulfilling the order or provide an appropriate remedy in accordance with applicable law.

4. Pricing

All product prices displayed on RozKart are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to obvious pricing errors or other circumstances permitted under applicable law.

Additional charges, including applicable taxes, shipping charges, or other fees, will be displayed during checkout where applicable.

5. Payment

We accept payment methods made available through our checkout, which may include:

Credit and debit cards
UPI
Net banking
Digital wallets
Cash on Delivery, where available
Other payment methods offered at checkout

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

RozKart does not intentionally store complete payment-card details when such information is processed directly by our payment service providers.

If a payment is declined, reversed, or otherwise unsuccessful, we may cancel or hold the associated order until payment is successfully completed.

6. Orders and Order Acceptance

Placing an order on RozKart constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including situations involving:

Product availability issues
Incorrect pricing or product information
Suspected fraud or unauthorized transactions
Duplicate or unusually large orders
Shipping restrictions
Technical errors
Violation of these Terms

If we cancel an order after payment has been received, we will process an applicable refund through the appropriate payment method.

7. Product Availability

Products displayed on our website may not always be available.

We may limit the quantity of products that can be purchased by a customer or household where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the affected item and provide an applicable refund.

8. Shipping and Delivery

RozKart currently aims to deliver eligible orders within approximately 5–10 Days, subject to product availability, destination, courier operations, and other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Incorrect or incomplete address information
Weather conditions
Natural disasters
Public holidays
Courier delays
Transportation disruptions
Government restrictions
High order volumes
Other circumstances beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and contact information.

Once an order has been shipped, you may receive tracking information where available.

If your package appears delayed, damaged, lost, or incorrectly delivered, please contact us at nextoryproduction@gmail.com as soon as reasonably possible.

9. Shipping Restrictions

We may be unable to deliver certain products to particular locations due to:

Product-specific restrictions
Courier limitations
Government regulations
Service availability
Remote-location restrictions
Other logistical limitations

If we cannot deliver an order to your selected address, we may contact you to arrange an alternative solution or cancel the order and provide an applicable refund.

10. Returns and Refunds

Our returns and refund process is subject to our Return & Refund Policy, which forms part of these Terms.

Where eligible, customers may request a return, replacement, exchange, or refund according to the conditions specified in our Return & Refund Policy.

To request a return or refund, contact:

Email: nextoryproduction@gmail.com

Please include your order number and relevant details about the issue.

Depending on the product and circumstances, we may request photographs, videos, or other information to verify a damaged, defective, incorrect, or missing item.

Products may be required to meet applicable return conditions, including being unused, undamaged, and accompanied by original packaging, where applicable.

Certain products may be non-returnable or subject to special return conditions due to their nature, hygiene requirements, customization, perishability, or applicable law.

Nothing in this section is intended to restrict any mandatory consumer rights available under applicable Indian law.

11. Refund Processing

Where a refund is approved, the refund amount and method will depend on the circumstances of the return or cancellation and the applicable policy.

Refunds may be issued to the original payment method or through another appropriate method where applicable.

Processing times may vary depending on the payment provider, bank, or financial institution.

RozKart is not responsible for delays caused solely by a customer's bank or payment provider after we have initiated the refund.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective
Incorrect
Missing components
Significantly different from what was ordered

please contact us at nextoryproduction@gmail.com as soon as reasonably possible.

We may investigate the issue and, where appropriate, offer a replacement, refund, repair, or other remedy in accordance with applicable law and our policies.

13. Promotions and Discounts

From time to time, RozKart may offer promotional discounts, coupon codes, sales, or special offers.

Promotions may be subject to additional terms, including:

Expiration dates
Minimum order values
Product exclusions
Usage limits
Customer eligibility requirements

Unless otherwise stated, promotional offers cannot be combined with other discounts.

RozKart reserves the right to modify or discontinue a promotional offer where permitted by applicable law.

14. Prohibited Uses

You agree not to use our website or services for unlawful or unauthorized purposes.

You must not:

Violate any applicable Indian or other applicable law.
Attempt to gain unauthorized access to our website, accounts, or systems.
Interfere with the security or operation of our website.
Use automated systems to scrape, copy, or collect website information without authorization.
Submit fraudulent orders or payment information.
Use another person's identity or payment information without authorization.
Attempt to exploit discounts, promotions, refunds, or other offers fraudulently.
Upload malicious code, viruses, or harmful software.
Harass, abuse, threaten, or impersonate our employees, representatives, or customers.
Use our website to distribute spam or unauthorized commercial communications.
Reproduce, copy, modify, or commercially exploit our website content without permission.
Attempt to circumvent security, authentication, or access controls.

We may suspend or terminate access to our services where we reasonably believe prohibited activity has occurred.

15. Intellectual Property

All content appearing on RozKart, including where applicable:

Logos
Brand names
Text
Graphics
Images
Product photographs
Website designs
Icons
Videos
Layouts
Software
Other original content

may be owned by or licensed to RozKart or its respective content providers.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

The RozKart name and logo may not be used in a way that suggests an unauthorized association with another business or service.

16. User Reviews and Content

If you submit reviews, comments, photographs, feedback, or other content to RozKart, you represent that:

You have the right to submit the content.
The content is accurate to the best of your knowledge.
The content does not violate applicable law.
The content does not infringe another person's intellectual-property or privacy rights.
The content does not contain malicious software or harmful material.

By submitting content, you grant RozKart a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business purposes, including displaying customer reviews on our website and marketing channels, subject to applicable law.

We may remove content that violates our policies or applicable law.

17. Third-Party Services and Links

Our store may use third-party services such as payment providers, shipping providers, analytics services, advertising platforms, and Shopify applications.

Third-party services may have their own terms and privacy policies.

RozKart is not responsible for the independent policies, availability, security, or practices of third-party services except to the extent required by applicable law.

Our website may also contain links to third-party websites. These links are provided for convenience, and visiting those websites is subject to their own terms and policies.

18. Disclaimer

To the extent permitted by applicable law, RozKart provides its website and services on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free of errors.
All product information will always be completely error-free.
Website functionality will always operate without technical issues.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, RozKart and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or services.

This may include, where legally permitted, losses arising from:

Temporary website interruptions
Third-party service failures
Courier delays
Events beyond our reasonable control
Unauthorized access caused by circumstances outside our reasonable control
Losses resulting from inaccurate information provided by the customer

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded in relation to consumer rights, fraud, or other matters.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RozKart and its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms
Your unlawful use of our website
Your misuse of our services
Your violation of another person's rights
Fraudulent or unauthorized activity associated with your account

This section does not require you to indemnify RozKart for losses caused by RozKart's own unlawful conduct or matters that cannot legally be transferred to you.

21. Force Majeure

RozKart will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters
Floods
Fires
Epidemics or pandemics
War
Civil unrest
Government actions
Strikes
Internet or telecommunications failures
Transportation disruptions
Courier disruptions
Power failures
Other events beyond our reasonable control

Where reasonably possible, we will attempt to communicate significant disruptions affecting your order.

22. Privacy

Your use of RozKart is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our Privacy Policy is available at:

[PRIVACY POLICY URL]

By using our website, you acknowledge that you have read the applicable privacy information.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other jurisdictional rights available under applicable law, disputes arising from or relating to these Terms or your use of RozKart will be subject to the jurisdiction of the courts located in:

[CITY, STATE], INDIA

Nothing in this section is intended to prevent a consumer from exercising any mandatory legal right to approach a competent consumer forum, authority, or court available under applicable Indian law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the applicable agreement between you and RozKart regarding your use of our website and services, subject to applicable law.